We do our best to avoid custom charges but all international packages may be subject to customs duties and taxes. Please note that shipping costs do not include duty or custom charges that may be levied upon delivery. All taxes and customs charges are the responsibility of the customer. Please check your local customs website for more information.
Standard Shipping: This is the cheapest way of shipping your order. Please note that this shipping method does not include a tracking or insurance and that we are not responsible for the package once we shipped it, so we can not offer any refund or replacement in case your package does not arrive for any reason (e.g. wrong address).
Tracked Shipping: If you choose this option, you will receive a tracking number via email that allows you to check where your parcel is at any time. Your parcel is also insured, meaning if the package does not reach you for any reason, you will either get a full refund or a new package shipped out.
Standard Shipping: We can not offer a tracking code for your package.
Orders can only be modified/canceled if you have not yet received a shipping confirmation via email and cannot be modified/canceled once processed. A 10% fee will be charged when orders are canceled. If you want to cancel your order, please send us an email at firstname.lastname@example.org.
You have 14 calendar days to return an item from the date you received it and will then receive a store credit as refund – please note, we do not do cash refunds. Also, all return items are inspected by our team and we are unable to offer a store credit if the item is no longer in its original form (worn, altered, washed or without the hygienic strip). Please check our Shipping & Returnspage for more information about the restrictions for returns.
We cannot accept returns of panties, thongs and bodies as we can not re-sell these items for hygienic reasons. Many retailers who still accept returns on these items simply destroy the items returned. But as we are doing our best to be as sustainable as possible which also means producing as less waste as possible, we decided not to accept these items to be returned and hope for your sincere understanding.
To return one or several items, please contact us at email@example.com. We will allocate a Return Authorization (RA) and will provide you with the full return address. We recommend using a tracked method for safe delivery. If the package does not reach us safely, we will not be able to complete the return/exchange. Please check our Shipping & Return page for more information about the restrictions for returns.
In the very unlikely event that you receive a faulty item, please contact us at firstname.lastname@example.org, and we will assist you in resolving the issue and, of course, you will be receiving a full refund.
All items are designed by our founder, Michèle Krüsi, who has always been looking for the perfect lingerie, which not only fits perfectly, but is also comfortable and sexy. She has never been entirely happy with what she found, so she decided to start her own brand and fill this gap in the fashion industry.
All products are handmade in a small factory in Porto under fair labor conditions. And not only do we care about where and how the items are manufactured, we also put a lot of focus in finding fabrics, that are made in Europe too.
We are glad you like what we do because we put a lot of passion into it. Really. We love featuring our beautiful customers on our Instagram page. To allow us to do so, please add #goddessesofleonessa in the caption of your Instagram post. Of course, we will tag you in the picture, to give you full credit.
In case you want us to remove your picture, at any time, please email us at email@example.com and we will immediately do so.